WordPress Core Updates: We’ll ensure your WordPress core software is always up-to-date, keeping your website secure and running smoothly.
Plugin Updates: We’ll regularly update your plugins to their latest versions to enhance functionality and security.
Theme Updates: We’ll keep your WordPress theme updated to maintain compatibility and security.
Security Monitoring: Our team will monitor your website 24/7 for any security threats or suspicious activities, ensuring your website remains safe from potential attacks.
Malware Cleanup: In the unlikely event that your website is compromised by malware, we’ll perform one free malware cleanup per year to restore your website’s integrity.
Uptime Monitoring: We’ll monitor your website’s uptime 24/7 and take immediate action in case of any downtime to minimize disruption to your visitors.
Website Health Reporting: You’ll receive monthly website health reports, providing insights into your website’s performance and any necessary optimizations.
Dedicated Support: You’ll have direct access to our support team for any questions, concerns, or technical issues related to your website.
Regular Backups: We’ll perform regular automated backups of your website’s data, ensuring that your content is safely stored and can be restored in the event of data loss or website issues.
Design Changes: Our maintenance plans do not cover significant redesigns or overhauls of your website’s design.
Training Videos: We do not provide custom training videos or tutorials on how to use specific features of your website.
Adding New Features: Requests for adding new features or functionalities to your website are not included in the maintenance plan and may require additional fees.
Additional Development Services: Any additional development work beyond the scope of regular maintenance, such as custom coding or complex modifications, will be considered as additional services and may incur extra charges.
Site Breakages from User Errors: While we will fix bugs and issues caused by software updates, any breakages resulting from user errors or improper usage of the website are not covered under the maintenance plan.
As soon as you sign up for our WordPress hosting and maintenance plan, our team swings into action. We’ll promptly activate your account and kickstart the process of setting up your website on our premium hosting platform.
With your account activated, we’ll begin optimizing your website for speed, security, and performance. Our experts will meticulously fine-tune every aspect of your website to ensure it runs seamlessly on our hosting infrastructure.
If we require any additional login details or information from you, such as analytics or current hosting details, we’ll reach out via email to request them. Rest assured, we’ll guide you through every step of the onboarding process to ensure a smooth transition to our hosting and maintenance setup.
Once your website is onboarded and live on our hosting and maintenance setup, you’ll start receiving monthly reports. These comprehensive reports will provide insights into your website’s health, performance, and any optimizations made, keeping you informed every step of the way.
The Monday you select on the calendar marks the start of your design week (Week 1). Please review the full 2-week process below for a detailed timeline. You’ll need to be available to give quick feedback during Week 1 (e.g., Tuesday evening) and again over the weekend and into Week 2, so we can keep your project moving without delays.
